Returns & Exchanges

How to return items?

 

Because our products are custom printed and unique to each campaign, they will only qualify for refund if the product itself is flawed, if the quality of the printing is poor, or if the final product is materially different from the product presented on the site.
You must submit a claim within 15 days of the delivery date.
 You'll need your order number as well as the email address used to place the order.
We will use this information to look into a replacement and prevent future errors.
Any unauthorized returns, or exchanges of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
Please note that customers are responsible for return shipping rates.
We review claims within 72 business hours. After determining that your order qualifies for a replacement or exchange, you will receive a new order confirmation that will allow you to track the progress of your replacement/exchange. Replacement orders generally take 5 - 10 business days for processing.
Qualified refunds are processed immediately, but it may take 5-10 business days to appear on your statement depending on your method of payment.
If we request that your item is returned to us, we’ll send the exchange or qualified refund your way after receiving your return. Please note that customers are responsible for return shipping rates.
 

- Complete online return form available to print on the website (next tab)
- Pack the products – you may use the same package you received the goods in originally.
You may attach the receipt as well, it will make the money return process easier and faster
- Send items to following address
TSHIRT XPRESS
Kurzova 20,Prague 13
155 00 Prague
Czech repupublic

We will exchange your items or give a refund within few days after we receive your package (to the card or PayPal account you used while placing the order)

When will I be refunded?

We will process the refund or exchange within 2 working days of receiving your returned items, but it may take a further 3-5 working days for a refund to show in your bank account, dependant upon the bank.

Download Return Form

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